Contact information
Web-store
Contact regarding orders:
When your contact concerns an existing order, contact us via the "Customer Service" button found on your order confirmation. This way your contact will be directed to the right merchant. If you are registered as our customer, you will also find the "Customer service" button in your order history. Karkkainen.com is a marketplace platform that, in addition to Kärkkäinen, operates several different Marketplace merchants. Merchants are independently responsible for customer service related to orders and products.
Contact information for orders, web-store related concerns or related to product safety:
E-mail: asiakaspalvelu@karkkainen.com
Phone number: 010 430 3030 *
You can find more information about returning online orders and our return instructions here.
You can provide feedback by filling out the feedback form.
Mon–Fri: 8 am - 9 pm
Sat: 9 am - 5 pm
Sun: Closed
Kärkkäinen Web Oy / Karkkainen.com
Ollilanojankatu 2
84100 Ylivieska
Company ID 2101586-9
Stores
Contacts regarding department stores and store purchases:
Lahti: 010 430 3630 *
Ylivieska: 010 430 3000 *
Oulu: 010 430 3020 *
Ii: 010 430 3820 *
Jyväskylä: 010 430 3090 *
Department store-specific contact information and opening hours can be found here.
Business sales
For inquiries regarding business sales and business orders:
Email: yritysmyynti@karkkainen.com
Phone number: 010 430 3280 *
Business sales is open on week days between 8-16.
*Cost of the call will be determined by your mobile operator.