Returns
Karkkainen.com is Kärkkäinen's online store, which includes a marketplace where several independent merchants sell their products on their own behalf. Return instructions vary by merchant. Returns of marketplace merchant products must always be sent directly to the merchant in accordance with their return instructions. Kärkkäinen does not receive or process returns for other merchants.
Products ordered from the online store have a 30-day free return policy. The returned product must be unused, in saleable condition, and in its original undamaged packaging. Remember to return all parts, including instructions and any complimentary items. Pack and cushion the products carefully for transport. Opened product packages must be closed neatly without damaging the products or the package.
Upon receiving your order, immediately check the condition of the shipment and products. If you notice any damage, immediately file a damage report with the carrier and contact customer service to arrange the delivery of a replacement product or spare part.
Returns of Marketplace Products
Check the return instructions for the product you ordered by clicking the “View order” and “Manage order” buttons found in your order confirmation. You can find the return instructions by selecting “Returns and complaints” as the contact subject and choosing the order the return concerns. If you are a registered customer, you can also find the return instructions in your order history. If the matter concerns a warranty or service issue, contact the Marketplace Merchant by selecting “Product-related matters” as the contact subject.
Returns of marketplace merchant products must always be sent directly to the merchant in accordance with their return instructions. Kärkkäinen does not receive or process returns for other merchants.
Returns of Products Sold by Kärkkäinen
A return notification must be registered before returning the product (excluding freight products) in Returnado, which is Kärkkäinen’s return partner. A return notification must also be registered for uncollected orders. You will need your order number and email address for registration. You can find the order number in the "Order received" message or in the delivery confirmation.
You may return products from the same order in one package even if they were delivered to you in multiple shipments. If the products being returned do not fit into one package, create a separate return notification in Returnado for each return package so that you receive a separate return code or label for each package.
Products ordered from the online store cannot be exchanged. We only accept returns sent from Finland and Sweden. Processing returns takes approximately two weeks. The refund will be issued to the same payment method used to pay for the order in the online store. You will receive email notifications regarding the different stages of return processing.
Returning freight shipments is always subject to a fee. Freight shipment returns are chargeable even when the original delivery was free of charge for the customer. If you wish to return a freight product and have the return collected from your home, please contact our customer service. The return cost corresponds to the freight shipping price of the product or is determined based on the size and weight of the product. You can obtain the exact amount by contacting customer service. Dangerous goods (ADR) shipments, such as cartridges, can only be returned through Matkahuolto customer returns.
Return via Posti
1. Create a return notification in Returnado at https://karkkainen.returnado.com.2. You will receive a confirmation email regarding the registration of the return notification. The attachment in the message contains the Posti Easy Code (Helposti code).
3. Pack the return parcel and, if necessary, carefully cushion the returned product for transportation.
4. Take the return parcel to a Posti service point or parcel locker. When returning via a service point, provide the Easy Code to the clerk or write it on the return parcel. When returning via a parcel locker, follow the instructions on the display.
5. Keep the return receipt until we have confirmed that your return has been processed.
Return via Matkahuolto
Please note that free returns via Matkahuolto require printing the return label.
1. Create a return notification in Returnado at https://karkkainen.returnado.com.
2. You will receive a confirmation email regarding the registration of the return notification. The attachment in the message contains a printable Matkahuolto return label.
3. Pack the return parcel and, if necessary, carefully cushion the returned product for transportation.
4. Print and attach the return label to the shipment and take the parcel to a Matkahuolto service point.
5. Keep the return receipt until we have confirmed that your return has been processed.
Return via Budbee
Budbee returns are only available for orders delivered using the Budbee Box or Budbee Home delivery methods.
1. Create a return notification in Returnado at https://karkkainen.returnado.com. NOTE! It is not possible to select Budbee as the return method in the Returnado return notification because the pickup must be ordered directly from Budbee, so select “Return to store” as the return method so that we receive notification of your return. You will receive a confirmation email regarding the registration of the return notification.
2. Pack the return parcel and, if necessary, carefully cushion the returned product for transportation. Include your name and order number inside the return parcel.
3. Book a pickup for your return through the delivery tracking link you received from Budbee if your order was delivered to your home by Budbee. If your order was delivered to a Budbee Box, go to your Budbee delivery details, book a return, and select which parcel locker you wish to return the parcel to. The confirmation message sent by Budbee contains additional information regarding the booking. Budbee returns are label-free, meaning you do not need a return label.
Return to Store
1. Create a return notification in Returnado at https://karkkainen.returnado.com.2. You will receive a confirmation email regarding the registration of the return notification.
3. Take the product to the information desk of any of our stores. When making the return, provide your name and order number.
4. Keep the return notification until we have confirmed that your return has been processed.
Products purchased from Kärkkäinen stores cannot be returned in accordance with the online store return policy. For matters related to store purchases, always contact the department store where you made your purchase.
Return Restrictions
Sealed products: The seal must remain intact. Sealed products include, for example, console and computer games, computer programs and software, as well as products that have been separately sealed.
Cosmetic, hygiene and intimate products: The right of return ends when the package is opened. Such products include, for example, hair removal devices, hair care devices, oral hygiene devices, face masks, underwear and socks, vacuum cleaners, washers, breathalyzers, headphones, hands-free devices, blankets and pillows. Any protective plastic coverings on returned products must remain in place.
Mobile phones: You may open the package, insert the battery, and navigate the phone menu. Accessories such as memory cards and headphones must remain unused. The phone may not be used to make calls, send text messages, browse the internet, or take photographs. No files, contacts, or pictures may be stored on the phone.
IT equipment: Installing the operating system terminates the right of return. Software downloaded onto the computer also terminates the right of return. No files may be stored on storage devices such as MP3 players and hard drives.
Products specially manufactured or ordered according to the buyer’s request: No right of return is granted for a product that has been specially manufactured, ordered, or modified according to the customer’s request if the work has already been started or the purchase order for a product specifically acquired for the customer has been completed. Such products include, for example, goods sold by the meter (fabrics, carpets, ropes, cables, and hoses), engraved products, tinted paints, custom-made blinds, gift cards, and skis with bindings installed.
Food products: Food products have no right of return whatsoever.
Pokemon cards: Pokémon trading cards have no right of return whatsoever.
Clothing and footwear: Shoes and clothing may be tried on, but for hygiene reasons do not try on clothing or shoes directly on bare skin. Shoes must be tried on indoors on a clean surface. Tried-on products must not contain dirt, stains, or animal hair (allergy risk).
If the Customer puts the goods into use, the Customer is responsible for any decrease in the value of the goods. The Seller may charge an amount corresponding to the decrease in value of the goods. If the goods have become unsellable, the Seller may refuse to refund the amount paid by the consumer in full.