General Terms and Conditions Kärkkäinen Oy
(updated 15th January 2025)
1. General Terms and Conditions and scope
Karkkainen.com is the online store of the Kärkkäinen Group (business ID: 0865108-6) (hereinafter “the Online Store”). The Online Store is produced and provided by Kärkkäinen Oy’s subsidiary Kärkkäinen Web Oy (business ID: 2101586-9). In connection with the Online Store, there is a marketplace where independent traders (hereinafter “the Merchant”) operate independently of Kärkkäinen Web Oy and sell products on the marketplace for their own account (hereinafter “the Marketplace”). The Merchants can be either Finnish or foreign Merchants. These General Terms and Conditions shall be observed and applied in the customer and contractual relationship between Kärkkäinen Web Oy (hereinafter “Karkkainen.com”) and its Customer and in the customer and contractual relationship between the Merchant and its Customer.
By using the Online Store or Marketplace of Karkkainen.com, ordering products from the Online Store or Marketplace or registering as a Karkkainen.com customer, the Customer accepts these General Terms and Conditions and agrees to abide by them. The Online Store and the Marketplace are offered to the Customer as they appear on the www.karkkainen.com website at any given time.
2. The Customer and consumer protection
The Customer of the Online Store and the Marketplace may be an individual (hereinafter “a consumer customer”) or a company or organisation (hereinafter “a corporate customer”). In the customer relationship between a consumer customer and Karkkainen.com or the Merchant, the consumer protection legislation in force at the time shall apply in addition to these General Terms and Conditions. The customer relationship between a corporate customer and Karkkainen.com or the Merchant is governed primarily by these General Terms and Conditions and secondarily by the applicable Sale of Goods Act.
The Customer can shop in the Online Store or Marketplace either as a registered customer or without registration. For consumer protection, it is irrelevant whether the consumer customer is registered or not. Karkkainen.com recommends registration, because then the Customer can be offered all services of Karkkainen.com. For example, a registered Customer can view their own purchase history.
Karkkainen.com transmits the order for the Merchant’s product on the Marketplace to the Merchant and a sales contract for the product in question is created between the Merchant and the Customer. The Merchant is solely responsible for the performance of the sales contract. Karkkainen.com is therefore not liable to the Customer for any obligations under the sales contract between the Merchant and the Customer. This has implications for the Customer’s rights under Chapter 12, Section 1 of the Consumer Protection Act in that the Customer cannot rely on Chapters 5, 5a and 8 of the Consumer Protection Act in relation to Karkkainen.com. However, the limited liability of Karkkainen.com as an intermediary as described above does not limit the liability of the Merchant towards the Customer.
3. Customer data and data protection
When shopping in the Online Store and Marketplace, the Customer generates customer data, such as purchase history, which is stored in a customer register. The data stored about the Customer in the customer register, the purpose of its processing and the processing are set out in a data protection statement, the current version of which can be found at www.karkkainen.com/verkkokauppa/tietosuojaseloste. The data protection statement sets out the Customer’s rights and possibilities to influence the processing of their data. The data protection statement may change as the Karkkainen.com website, legislation or government regulations change.
To register as a Karkkainen.com Customer or to order products, the Customer must provide Karkkainen.com with at least their name, postal address, e-mail address and telephone number. Corporate customers are required to provide their business ID as well. The information provided by the Customer is stored in Kärkkäinen Group’s customer register. It is the Customer’s responsibility to ensure that the information provided is correct and accurate and to report any changes to the information.
Karkkainen.com takes care of the proper processing of the data provided by the Customer. Customer data is used to maintain and manage the customer relationship and for other legitimate purposes such as direct marketing. Kärkkäinen provides the Merchant with the Customer’s data for the purposes of the transaction between the Merchant and the Customer and the delivery of the goods. The Merchant is responsible for ensuring that their own activities comply with data protection legislation. Requests for information and other data protection related questions concerning the Merchant’s customer register should be addressed directly to the Merchant. The Merchant is responsible for the proper processing of the data provided by the Customer.
Karkkainen.com uses cookies to be able to provide a customer-friendly experience. A cookie is a small text file that is stored by the browser on the Customer’s device. The Customer must accept the use of cookies in order to use the Karkkainen.com website in full. Typically, user devices accept the use of cookies, but it is up to the Customer to decide on the use of cookies on their device.
4. Communication
The Karkkainen.com website uses a shopping cart reminder. The Customer may be sent e-mails about products left in the shopping cart if the purchase is interrupted for one reason or another. The shopping cart reminder makes it easy for the Customer to go back to an unfinished order.
The Karkkainen.com website includes product reviews and an “ask about a product” function. After shopping at Karkkainen.com, the Customer may receive e-mail communications related to these functions concerning the products ordered by the Customer. If the Customer does not wish to receive communications related to these activities, they have the possibility to unsubscribe via the link at the end of the e-mail
Questions and inquiries related to the Online Store, products and other transactions can be directed to Karkkainen.com’s customer service, whose up-to-date contact information can be found at www.karkkainen.com/verkkokauppa/verkkokaupan-yhteystiedot.
Any contact with a Marketplace Merchant and any questions or inquiries regarding the Merchant’s products should be directed to the Merchant offering or selling the product in question. The Merchant’s contact details can be found on the merchant page of the Merchant in question. Karkkainen.com does not handle questions or inquiries related to Merchants’ products.
5. Customer registration and username
Users can register as a Karkkainen.com Customer by filling out the registration form on the Karkkainen.com website. When registering with Karkkainen.com, the Customer receives a personal Customer Account together with the username and password required to use it.
It is the Customer’s responsibility to ensure that their username (and password) cannot be used by anyone other than the Customer. The Customer must store the username and password in a secure manner so that it cannot be accessed by a third party. The Customer is responsible for all orders placed under their username and the related costs.
The Customer may terminate their Customer Account at any time. The Customer Account can be terminated by sending a termination request by e-mail to tietosuoja(at)karkkainen.com or via customer service. Karkkainen.com may terminate the Customer Account if it deems it to be justified. Misuse, for example, is a justified reason for termination. There is no notice period for terminating the Customer Account.
6. Ordering products and entering into a contract
When ordering from the Online Store or Marketplace, a binding contract is created when a delivery confirmation is sent to the Customer. The contract may be concluded between the Customer and Karkkainen.com and/or between the Customer and the Merchant, depending on the product(s) ordered. The contract applies to the products indicated for delivery in the delivery confirmation. The delivery confirmation confirms the availability and delivery of the products ordered. Therefore, the contract may differ from the order and not all products ordered will be delivered. Customers’ orders are normally processed within 24 hours. Karkkainen.com reserves the right not to accept an order.
Karkkainen.com or the Merchant reserves the right, in accordance with its own risk management policy, not to accept the Customer’s order and to cancel the Customer’s order at any stage of processing the order or delivery, regardless of whether the order has already been notified as received or a delivery confirmation has been sent. Refusal or cancellation of an order shall not give rise to any obligation of Karkkainen.com or the Merchant to compensate the Customer.
7. Prices and availability of products
The current prices of the products offered in the Online Store and on the Marketplace are displayed on the Karkkainen.com website in connection with the product information at the time of ordering. Prices include VAT, unless otherwise stated. Prices are subject to change at any time, with the exception of prices for which a validity period is indicated. Prices do not include the delivery costs of the order.
The prices of special offer and promotional products are valid for the period of validity indicated, subject to availability. Karkkainen.com’s special offer and promotional products are available in limited quantities and may be sold both in the Online Store and in stores, in which case the availability information in the Online Store or in the store may not be up-to-date. Special offer and promotional products on the Marketplace are also available in limited quantities and may also be sold through sales channels other than the Marketplace, in which case the Marketplace product availability information may not be up-to-date. If products reserved for special offers and promotions are out of stock or unavailable, Karkkainen.com or the Merchant shall have no obligation to supply such products or replace them with any other product.
Karkkainen.com or the Merchant has the right to cancel or correct the order (including the price) if the product has been sold at an incorrect price, for example due to a pricing error, system fault or other similar error. Karkkainen.com or the Merchant also has the right to cancel or correct the order if the wrong product has been delivered to the Customer, the wrong quantity of products has been delivered, more products have been delivered than should have been delivered at the price charged or any other similar error or mistake occurs. Karkkainen.com or the Merchant may refuse to deliver an order if it turns out that an exceptionally large quantity of the product in the promotion is being purchased or is apparently being purchased for resale. Cancellation or correction of an order shall not give rise to any obligation of Karkkainen.com or the Merchant to compensate the Customer.
8. Paying for the order
To pay for the order, Karkkainen.com offers the Customer several different payment methods based on its partnership agreements with third parties. The payment methods available at any given time and their costs and conditions are indicated on the Karkkainen.com website or via a link on the website, as required by law. The payment methods offered may be entirely provided by a third party, such as Paytrail Oyj, Svea Bank AB or Walley, and are subject to the terms and conditions set by the relevant payment service provider. Karkkainen.com only offers payment methods from trusted payment providers to its Customers.
Karkkainen.com or the Merchant has the right to refuse to accept the Customer’s order in accordance with its own risk management policy, even if the Customer has received approval from the payment service provider for the payment method chosen, such as invoice or payment in instalments. If Karkkainen.com or the Merchant refuses to accept an order, it has the right to cancel the Customer’s order without any obligation to pay compensation.
9. Order delivery
To deliver the ordered products, Karkkainen.com or the Merchant offers the Customer delivery options based on its transportation agreements with third parties. The delivery options in force at the time and their conditions are indicated on the delivery options tab when placing an order. Delivery costs will be added to the price of the order.
Delivery times for products ordered by the Customer may vary depending on product availability.
The order may be split by Karkkainen.com or the Merchant and delivered in multiple shipments as deemed appropriate. Karkkainen.com or the Merchant can deliver immediately available products immediately and later available products as a post-delivery.
Karkkainen.com is not responsible for the delivery of products sold on the Marketplace. Delivery is the responsibility of the Merchant offering the product in question. All communications relating to the delivery should be addressed to the relevant Merchant.
Neither Karkkainen.com nor the Merchant shall be liable for any delay in delivery caused by force majeure or for any consequential loss or damage caused by such delay. Force majeure is, from the perspective of Karkkainen.com or the Merchant, an unforeseeable circumstance or change in circumstances beyond its reasonable control.
10. Cancellation and refunds
Karkkainen.com offers a free 30-day exchange and return policy for ordered products. The Merchant offers a free 30-day return policy for ordered products. To exercise the right of exchange or return, the product must be unused, it must be in the condition in which it was received by the buyer, all parts must be included and the product must be in its original and undamaged packaging. When exchanging or returning a product, the Customer must present a receipt or other equivalent proof of purchase. The product must be returned immediately after cancellation of the order. Free exchanges or returns do not apply to products collected from the Customer’s home. The limits on the right of exchange and return are determined in accordance with the Consumer Protection Act.
For the Customer to be able to exercise the right to exchange or return software, films, audio recordings and games, the product must be in its original, sealed and unopened packaging. Due to their nature, hygiene and intimate products are not exchangeable or returnable.
A product is not eligible for return if it is a good specially manufactured, ordered or modified at the Customer’s request, when the work has been started or when the purchase order for the product to be purchased especially for the Customer has been completed. These include products sold by the metre, such as fabrics, engraved products, tinted paints, gift cards etc.
More detailed return restrictions are available here.
A product purchased from the Online Store must be returned to Karkkainen.com and a product purchased from the Marketplace must be returned to the Merchant who sold the product. When returning products, the Customer must follow the instructions provided at the time of delivery. Karkkainen.com or the Merchant is responsible for the return costs when the return follows the instructions given and the indicated return freight carrier is used. When returning products by post or other carrier, the products to be returned must be carefully packed so that they are not damaged in transit. The Customer is advised to keep the documents related to the return at least until it has received a possible refund or replacement product from Karkkainen.com or the Merchant.
11. Warranty and liability for defects
The warranty terms for products ordered from Karkkainen.com or the Merchant are determined by the warranty terms and period specified by the manufacturer, if the product is under warranty. Before using the product, the Customer should read the instructions for use and the warranty terms of the product. Instructions for use and warranty terms can be found on the product’s packaging or in a separate document in the product’s packaging, or at a website indicated therein by the manufacturer. In general, the warranty for all products covers only manufacturing and material defects in the product, and not, for example, defects caused by misuse. The Customer must present a receipt or other equivalent proof of purchase when invoking the warranty terms.
Defects and faults covered by the product warranty will be repaired under warranty in accordance with the manufacturer’s warranty terms. Neither Karkkainen.com nor Merchant will compensate the Customer for any loss of use or other harm or loss caused by any defect or deficiency of the product or warranty service.
In no event shall Karkkainen.com or the Merchant be liable for any loss of or damage to digital media or data in the product. It is the Customer’s responsibility to ensure that the media or data is backed up in such a way that any damage to the product or its repair does not result in a loss of data.
12. Fault and liability
In all situations, Karkkainen.com or the Merchant shall be liable for defects and deficiencies in the product sold in accordance with the consumer protection legislation in force at the time or in accordance with the contract concluded. The Customer must present a receipt or other equivalent proof of purchase when claiming a defect.
Upon discovering a defect, the Customer must notify the seller, either Karkkainen.com or the Merchant, of the defect in writing without delay. Notification must be made to Karkkainen.com at asiakaspalvelu(at)karkkainen.com or using the contact form on the Karkkainen.com website and to the Merchant at the address provided by the Merchant.
Neither Karkkainen.com nor the Merchant will compensate the Customer for any loss of use or other harm or loss caused by any defect or deficiency of the product or by the service of the product. Neither Karkkainen.com nor the Merchant shall be liable to the Customer for damages if it cancels or corrects an order on the basis of these terms and conditions.
13. Limitation of liability for corporate customers and exceptions to the General Terms and Conditions
Karkkainen.com’s and the Merchant’s liability for defects and damage to corporate customers is in all situations limited to direct damage and a maximum of the price of the product ordered by the corporate customer less the usage benefit received by the corporate customer. Karkkainen.com and the Merchant are not liable for consequential damage such as loss of income. Consumer protection legislation does not apply to corporate customers. Any references to consumer protection legislation in these terms and conditions do not therefore apply to corporate customers.
14. Force majeure
Karkkainen.com and the Merchant are released from their obligations under these General Terms and Conditions in the event of force majeure. Karkkainen.com and the Merchant are not liable for any disadvantage or damage caused to the Customer as a result of Karkkainen.com or the Merchant being released or prevented from performing their obligations under the terms of the contract due to force majeure. Force majeure is, from the perspective of Karkkainen.com or the Merchant, an unforeseeable circumstance or change in circumstances beyond its reasonable control.
15. Changes to the service and this contract
Karkkainen.com may make changes to the Karkkainen.com website or its content or these General Terms and Conditions if it deems it appropriate to do so. The current General Terms and Conditions are available on the Karkkainen.com website at the time of ordering the product.
16. Dispute resolution
All disputes concerning this contract between Karkkainen.com and the Customer, which cannot be settled by negotiation, shall be settled in the court of Karkkainen.com’s domicile. For consumer customers resident in Finland, the court may also be the court of the consumer customer’s place of residence. A consumer customer can also contact the Consumer Advisory Services or refer the dispute to the Consumer Disputes Board.
In the event of an unclear or disputed issue between the Marketplace Merchant and the Customer, the Customer may refer the matter to the Consumer Disputes Board. If the Merchant operates in the European Union, a consumer customer can receive help and advice from the network of European Consumer Centres. A consumer customer may refer the matter to the European Online Dispute Resolution (ODR) platform maintained by the European Commission: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks. All disputes between the Merchant and the Customer concerning this contract which cannot be settled by negotiation or in the manner described above shall be settled by a court of law in the place where the Merchant is domiciled. For consumer customers resident in Finland, the court may also be the court of the consumer customer’s place of residence.
| Consumer Disputes Board | European Consumer Centre(ECC) |
| Hämeentie 3 | Lintulahdenkuja 2 |
| PL 306 | |
| 00531 Helsinki | 00531 Helsinki |
| kril(at)oikeus.fi | ekk(at)kkv.fi |