Welcome as a Kärkkäinen business customer
As a Kärkkäinen business customer, you get access to guaranteed competitive prices, a wide product selection, and smooth purchasing across all our sales channels.
Our business team is available on weekdays from 8:00 to 16:00.
Sales channels
Online store: Order easily 24/7 anywhere in Finland. We deliver goods directly to your worksite or office.
Stores: Pick up what you need immediately from your nearest Kärkkäinen store. Stores are open on weekdays 7:00–21:00, Saturdays 8:00–21:00, and Sundays 8:00–21:00.
Requests for quotation: For larger purchases, please request a quote from your account manager.
Kärkkäinen Business Customer Benefits Program
In the Business Customer Benefits Program, your discount level is based on your company’s VAT-excluded purchases over the past 12 months, excluding VAT, VAT 0%. The more you centralize your purchases with Kärkkäinen, the better benefit level you can achieve.
The Kärkkäinen Business Customer Benefits Program will be available from 1 April 2026. The discount levels under the benefits program will take effect from 1 July 2026.
Benefit Progtam Levels
Purchases that count towards annual purchases
VAT-excluded product purchases (VAT 0%)
Online store purchases
In-store purchases
Orders placed through a business sales representative
Important to note
The following are not included in the accumulation of annual purchases:
Delivery costs
Service and handling fees
Credit notes
Returns
Discounts based on annual purchases may be subject to product-group-specific restrictions. Purchases made on the online store marketplace, where the seller is someone other than Kärkkäinen, do not count towards annual purchases and are not eligible for the Benefits Program discount.
Frequently Asked Questions
Your discount level is determined based on your VAT-exclusive purchases (VAT 0%) over the past 12 months.
Annual purchases include:
✔️ Tax-free product purchases (VAT 0%)
✔️ Purchases made through all channels:
online store
physical store
orders placed through a sales representative
👉 All your purchases are combined at your company level.
The following items do not count toward annual purchases:
- Delivery charges
- Service and handling fees
- Credits and returns (these reduce the accumulated total)
- Any contract-specific or exceptional products that are separately excluded
No. Annual purchases are always calculated based on tax-free prices (VAT 0%).
Your discount level is reviewed monthly.
- The new level takes effect at the beginning of the following month.
- Your level is always based on the accumulated purchases from the previous 12 months.
Yes.
When your purchases exceed the threshold for the next level:
- you will receive the higher discount level
- the discount takes effect at the beginning of the following month
Yes.
If your accumulated purchases decrease:
- your discount level may also decrease
- the change takes place during the monthly review
👉 This is always based on your purchase history from the previous 12 months.
You can see your current status here:
Step 1:
- in the monthly newsletter
Step 2 (coming soon):
- on your personal pages in the online store:
- current level
- accumulated purchase amount
- how much is left to reach the next level
You can increase your level by:
👉 concentrating your purchases at Kärkkäinen
The more you buy over a 12-month period, the higher your discount level.
No.
Discounts are not automatic; they are earned based on your accumulated purchases.
Yes, if the purchases are made under the same company (Business ID):
👉 all purchases contribute to the same annual purchase total
Yes.
- Returns and credits reduce the accumulated total.
- This may affect your discount level.
As a rule, yes, but:
- possible promotions and special products may differ from this
- the exact product-specific prices are always shown at the time of purchase
The purpose of the customer loyalty program is:
👉 to reward customers who concentrate their purchases at Kärkkäinen
It is not about automatic discounts, but rather:
👉 an earned benefit based on purchasing behavior
Kärkkäinen business account terms and conditions
Please review the terms and discount policies for business accounts via the links below.